Website bookings

All bookings are subject to availability. If you have booked within 12 hours from the transfer time and need urgent confirmation, please call our customer service.

An email will be sent notifying that the booking has been confirmed. Should you not receive this email within 12 hours from time of booking, please contact us.

Prices

All prices are quoted per vehicle and in British pounds.

Prices are quoted to drive through the most economical route. If the passengers nominate a route to their preference, the passengers will be liable to pay the extra charges such as fuel, toll, additional millage and waiting amongst other charges.

Vehicle

It is passenger’s responsibility to ensure that they reserve or book the correct size vehicle based on the guidelines shown on the website. This is to ensure that the vehicle can take the number of passengers and luggage booked for.

If the passenger has booked a smaller vehicle capacity or provided incorrect number of passengers and luggage, the driver reserves the right to refuse to carry the passengers. The passenger is liable to pay the full fare to the driver in such a scenario.

If the ordered vehicle type/size is not available, a larger size vehicle will be allocated. None of our vehicles have wheelchair accessibility. We accept foldable wheelchairs or walkers and dismantlable scooters. These are all considered as additional luggage.

Additional Passengers and Luggage

Additional passengers and luggage may be added by informing us at least 12 hours in advance.

In the event that the number of passengers and or luggage is more than the vehicle capacity ordered, vehicle upgrade fees will be applicable, disregarding the type of vehicle allocated.

Phone Bookings

All telephone bookings are taken with great attention and care to ensure the information is accurate.

We will not be liable for any wrong information given by the passenger.

Booking Confirmations

Bookings will be confirmed via email if a valid email address is provided. It is passenger’s responsibly to double check the email confirmation to ensure that the provided booking details are correct.

Airport pickups:

Meet and greet service is provided on all airport pickups. The driver will meet the passengers in the airport arrivals hall with a name board. Meeting points for each airport terminal will be specified in the booking confirmation email.

For all airport pickups, the flights will be tracked and monitored by the driver and the office.

After the flight landing time the driver will give sometime to enter the airport. Please see below guidelines:

Heathrow Airport: 45 minutes

Gatwick Airport: 45 minutes

Stansted Airport: 3 minutes

Luton Airport: 30 minutes

London City Airport: 30minutes

Sea/Cruise Ports: 30 minutes

Waiting times:

For airport pickups, the maximum free waiting time is 60 minutes from the actual flight landing time. Thereafter an additional waiting charge of £5 per 15 minutes will be added.

Flight Delays: The flight will be tracked and monitored by our office. There are no additional charges for any flight delays.

Immigration and baggage reclaim:

Delays in immigration and baggage reclaim cannot be tracked or attributed to flight delays. It’s the passenger’s responsibility to inform us of these delays. Clearing immigration and customs can vary depending on how busy the airport. Please allow enough time to clear immigration and baggage reclaim.

The passenger can request a pick-up time. The time you want to meet the driver after flight landing. This can be different from actual landing time.

Missed Flights:

In the event of a missed flight, it is the passenger’s responsibility to inform us immediately by calling us, so that we can notify the driver to not enter the airport for pickup.

What if I cannot find my driver?

Sometimes, it can be difficult to find the driver if the pickup location is very busy. If you are unable to locate the driver, contact the company by phone so we ensure that both, the driver and passenger, meet each other.

Sea/Cruise port pickups

Meet and greet service is provided on all sea/cruise port pickups. The driver will meet the passengers in the arrival’s hall with a name board.

Maximum free waiting time is 30 minutes, starting from the requested pick-up time. Afterwards, 5GBP per every 15 minutes will apply.

Eurostar and Station Pickup

The driver will pick up from the designated pickup point outside the station (not taxi rank). Exact meeting points for these locations will be specified in the confirmation email As soon as you arrive, give us a call and the driver will be instructed to arrive at the designated pickup point.

If there are any delays, it’s the passenger’s responsibility to inform the company.

Meet and greet service where the driver will meet the passengers at the arrivals gate can also be added to station pickups for an additional 11GBP. This can be done by contacting our customer service team by email or phone at the time of booking.

Hotel and address pickups

Pickups from residential addresses, hotels, offices and other venues are allowed 15 minutes of free waiting time from the actual time booked, there after 50 pence per minute will be added to the fare quoted.

Additional Drop offs and Pick ups

Additional drop offs and pickups can be added to a journey for an extra charge. This charge will be a minimum of 5GBP per diversion, depending on actual mileage.

Booking Cancellations and changes

A booking can be cancelled or changed in advance by giving 12 hours’ notice prior to the transfer time. To cancel or change any bookings, you must contact our offices by calling or emailing us.

General Terms

All our vehicles are non-smoking.

Pets: If you are travelling with a pet, you must notify us at the time of making the booking. If you are travelling with an assistance/guide dog, a secure lead/harness for the dog must be present.

Eating and Drinking: Food and drinks are generally not allowed in the vehicle without the driver’s discretion. If you wish to have a small snack or drink in the vehicle, please speak with the driver.

Taking break: During long journeys, drivers are allowed to stop every 2.5 hours for 15 minutes at a service point for refreshment and to refuel the vehicle.

Lost property: It’s the passenger’s responsibility to ensure that no belongings are left in the vehicle. In the event of property being left in the vehicle, we will gladly organise the return of such items if you cover the re-delivery, postage and packaging costs. We do not accept any liability for damages caused to belongings during re-delivery of lost items.

Child Seats: Child seats are provided as a courtesy service and free of charge. We will make every effort to ensure child seats are available, we cannot guarantee, suitability for your child, or availability for your journey. Passenger can also travel with their own child seats.